Yes. Listing a tool, booking one, and messaging are all free. Rentoolz takes no commission and charges no booking fees. The only paid items are optional: the Rental Condition Report and identity verification.

Directly to the owner, using whatever method you both agree on: cash, Venmo, Zelle, or anything else. Rentoolz never processes rental payments or holds your money.

Rentoolz is built to keep rentals fair and transparent from the start. Each owner's rental rules spell out how damage, repairs, and replacement are handled, and both of you confirm those rules when booking. Owners can also require a deposit for extra security. If something does go wrong and you can't resolve it reasonably, a Rental Condition Report gives you timestamped photos from pickup and return plus your full message history, so there's clear proof of what happened.

A $6 PDF record of your rental. It includes server-timestamped photos at pickup and return, your messages, the owner's rental rules, and each party's recorded agreement. Either party can buy it. It locks into a final copy 48 hours after return. If the booking is cancelled, the $6 is refunded automatically.

Owners can choose to rent only to verified renters. Rentoolz partners with Stripe Identity, a secure ID verification service. Stripe holds your documents, and Rentoolz only stores whether you're verified. Verification is good for two years.

Each owner sets their own terms: pricing, deposits, late returns, damage, and more. You'll see them on the owner's profile and listing before you book, and both parties confirm them when booking.

Cancellations and changes are handled directly with the tool owner, according to their posted rental rules. Rentoolz charges no cancellation fees. If a Rental Condition Report was purchased and the booking is cancelled, the $6 is refunded automatically.

Meet in a public, well-lit place when you can, or bring a friend. Inspect the tool together, take photos at handoff, and keep your conversation in Rentoolz messages so there's a record.

No. Owners should check whether their homeowner's, renter's, or business policy covers renting out tools.

Email support@rentoolz.com or open a support ticket from your dashboard.